Two months in the past we been given the terrible information that our twelve year aged grandson had been strike by a truck and killed. We required to get from PA to CA as immediately as you can. It was Thankagiving 7 days, the worst week of your calendar year to journey by way of Hotwire, we ended up able to get reservations another early morning on American, not the airline on which we usually journey.
I put within a request last September to use my ticket in a afterwards date. I sad to say experienced unexpected emergency gall bladder surgical procedure two times before my flight. I referred to as straight away to let the American Airways know and was explained to that they might be no reimbursement, which was fine, I just would like to use the ticket in a later on day. I put my request in and I have nevertheless not listened to anything at all from your airlines.
You will find there's Center aged African American girl with a brief hair Minimize and Eyeglasses at your Philadelphia Airport area who refused to offer me her total name After i requested it on account of her despicable Frame of mind. She last but not least told me her name was “D†and hid her identify badge as she stated this. “D†will not should have a job in buyer service and particularly not inside your top quality sign in region in which I encountered her. As I rushed previous the long TSA line to your self service ticketing counter with only forty minutes until eventually my flight departed I was satisfied to view there was a totally free kiosk. I began to retrieve my reservation and halfway as a result of this method “D†walked as many as me and mentioned “This is for top notch passengers only†I looked up from your monitor bewildered simply because there wasn’t any sign or indicator which the kiosks had been top notch kiosks and Moreover I wondered how “D†understood I was or was not top quality and why she would make this kind of an assumption. I replied “Justification me?†“D†condescendingly said “These kiosks are for top notch passengers onlyâ€.
On January 25th I contacted American Airways, as I checked out our reservations and seen that my Daughter experienced us traveling all day long, So I named to up quality our tickets to top quality as I didn't want to vacation all day long in coach. I take advantage of lay seek to travel first-class as I'm absolutely sure you are able to evaluate but I'm looking to help you save my Miles as we've been preparing a significant spouse and children/graduation vacation to Hawaii.
Thanks to a spouse and children hardship, we are not able to make our journey as Formerly prepared and needed to cancel our reservations. We spoke to your agent at American Airways and defined the situation to her, and she or he advised that we Make contact with you.
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When I arrived in the airport I questioned equally within the ticket counter, whenever we checked our luggage, and during the Admirals Club to confirm that we were in Organization Course. Both of those times I used to be told we had been in Company. My Boarding Move confirmed seats 16A and 16B, as this is only one row powering Enterprise, I did not recognize till I boarded that we ended up truly in Mentor.
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Be sure to take a look at this so other travellers gained’t hold the identical working experience…..I would love a reply from You furthermore may..
Stranded in find more San Diego, CA. Tried to get in touch with purchaser relations variety, but Online page lists the identical number as cargo number. Is that this to prevent cellular phone calls. Waited about two hrs to get a return contact from reservations.
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I are actually an AA consumer for over twenty five several years. Your service happens to be disappointing to convey the minimum. It can be in all areas of service from sign in to , tavel to baggage dealing with.
I'm able to let you know this, Unless of course There may be some form of compensation coming from A.A., I will never, at any time, at any time established foot on an American Airlines flight yet again ! You'll find as well a number of other Airways which will keep on program.
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